Social CRM

SugarCRM, the world’s fastest-growing customer relationship management (CRM) company, announced today that TMC, an integrated media company, has honored the company with a Customer Interaction Solutions 2012 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982. The Sugar platform offers full sales, marketing and support automation capabilities allowing organizations to easily organize and track people, companies, and sales opportunities. SugarCRM has seen many customers achieve success, including USAFact, an Internet-based employment background & drug screening provider specializing in technology and web integrated workflows, that teamed up with Epicom, a SugarCRM channel partner, on its implementation. By automating the quote process with Sugar, over the past 18 month... (more)

GovCloud 2.0 – Introducing “Big Data Search” for Government IM Best Practices

Our next upcoming webinar is entitled GovCloud 2.0, and a headline topic we will be introducing is called ‘Harnessing Enterprise Search for IM best practices‘. IM is of course Information Management and refers to all aspects of Governments needs to managed records. President Obama considers this a top priority area which means it will be a best practice area that will further accelerate Cloud adoption of related technologies. As per the title one example of a new technology that can be used is called ‘Enterprise Search’, referring to large organizations using Google-like techn... (more)

Cloud Office and Collaboration Productivity Applications Market Shares, Strategies, and Forecasts, Worldwide, 2012 to 2018

NEW YORK, April 16, 2012 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue: Cloud Office and Collaboration Productivity Applications Market Shares, Strategies, and Forecasts, Worldwide, 2012 to 2018 http://www.reportlinker.com/p0840937/Cloud-Office-and-Collaboration-Productivity-Applications-Market-Shares-Strategies-and-Forecasts-Worldwide-2012-to-2018.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=IT_Hosting WinterGreen Research announces the following study: Cloud Client Productivity and Collaboration Applications Marke... (more)

Ariba Looks to NextPrinciples and Its Award Winning "Insight-to-Action" Social Media Platform for Augmented Lead Generation

MILPITAS, CA -- (Marketwire) -- 05/15/12 -- NextPrinciples, Inc., an innovative leader in Social CRM, today announced that Ariba, Inc. has selected NextPrinciples Insight-to-Action to augment its lead generation capabilities. Ariba is one of the more forward thinking companies who understand the value of Social Media channels. More and more data bears this out. A recent study conducted by IBM showed that a full 1/3 of buyers are already directly engaging with vendors over social media channels and that a full 75% of respondents use social media as a part of their decision proces... (more)

An SCM Case Study: Social Networking in the Enterprise

We are in an era where consumer social networking in the form of Facebook and Twitter are a part of everyone's life. There are several uses for these social networking tools in one's personal life; however, not many tools and the associated use cases are seen as effective for social networking in the enterprise, which in a way should be a facilitator for high productivity within the enterprise. Two Forms of Communications Within the Enterprise Over a period we have seen that individuals within an enterprise are connected by two contrasting means: The one connected by automated pr... (more)