Discussing the Growing Value of Social CRM

Social CRM

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Latest Articles from Social CRM
Twilio (http://www.twilio.com), the cloud communications company, has announced the completion of a $70 million Series D round of funding. New investors include Redpoint Ventures, who led the round with existing investor Bessemer Venture Partners, and Draper Fisher Jurvetson (DFJ). The...
For readers not yet familiar with the acronym SMAC, it represents social, mobile, analytics and cloud. In this short video, Google demonstrates, through Google Enterprise, how companies can implement a SMAC strategy to improve the following: Improve meetings and collaboration Work b...
What was that thing before the enterprise-level social network called? It was meetings, personal calls from salespeople or perhaps even the Christmas and summer party right? These “were” the various means that we used to talk with each other and our customers before we were connected o...
Many firms still dismiss the importance of social networking and some of them even ban employees from using these services while in the workplace. They think that “social” starts and ends with Facebook, Twitter, MySpace and other networks that might be best described as informal, consu...
What is the difference? Is there a difference? Actually, the difference is fundamental to how you view social media. Do you look at social media as an opportunity to be leveraged or do you look at it as a threat to be guarded against? If you view social media as a threat that you nee...
As rumored last week, Salesforce.com Monday said it’s going to buy Buddy Media for roughly $689 million in cash and stock. Buddy Media lets marketers manage their presence on social sites like Facebook, Google, LinkedIn, Twitter and YouTube. They can publish content, place social adv...
Our next upcoming webinar is entitled GovCloud 2.0, and a headline topic we will be introducing is called ‘Harnessing Enterprise Search for IM best practices‘. IM is of course Information Management and refers to all aspects of Governments needs to managed records. Presiden...
Last week I had the huge pleasure of meeting the CIO for Ontario Province Dave Nicholl, and members of his executive team, for our upcoming white paper ‘Cloud Computing and the Drummond Report‘. Innovation Opportunities at the Touch Points As one of the team Samantha Liscio...
A first-degree direct LinkedIn connection implies that the two parties know each well. Using this assumption two disconnected LinkedIn users, attempt to connect via an intermediary. What often turns out, is that the first degree connections are in fact very weak connections, and thus ...
We are in a era where the consumer social networking in the form of face book and twitter are part of every one life. While there are several usages seen for the value proposition of these social networking tools in one’s personal life . However not much tools and t...
Nimble, the social CRM platform has announced the launch of Nimble 2.0, billed as the “most social” CRM platform on the market today. Nimble was designed entirely with social CRM in mind and is the first social business platform that empowers companies with the ability to get closer to...
Before selecting cloud-based Veeva CRM for 500+ users worldwide, Actelion Ltd. had been operating 10 different client/server salesforce automation (SFA) systems - all from various vendors - throughout its operations around the world. This technology labyrinth was increasingly expensive...
Pharco Pharma NV/SAhas implemented Veeva CRM to support its salesforce in Belgium. Pharco required an affordable and intuitive Customer Relationship Management (CRM) application that was both pharma-specific and easily adaptable. The company turned to Veeva CRM, the leading cloud-based...
QuestBack ramps up its Social CRM offering with the launch of QuestBack Social Insight, to help organisations create real business value from their social media initiatives and achieve better understanding of their customers. With more and more businesses embracing social media to rea...
It’s no secret that today’s IT professionals need to help their organizations capture, track, analyze and share more information than ever before. From mass quantities of transactional data, Web data, and huge and growing volumes of “machine-generated” information, such as sensor and l...
I am Robin Van Auken, founder of The Omnibus, an alliance of writers and editors, digital publishers, historical researchers, public relation specialists, graphic artists and web designers. Organized in 2001, it has kept its mission clear: To help our members and our clients preserve, ...
CoreMatrix Systems, a provider of cloud computing consulting and Software-as-a-Service (SaaS) deployment companies, on Thursday announced a free consultation offer to help business owners and executives get the most of out of Chatter, the enterprise solution for social collaboration cr...
Our McS consulting practice specializes in fast-tracking cutting edge, new innovations such as Cloud computing, Open Government and Social Innovation. These can be utilized by start-ups, providing them a unique invention to launch and grow their business, and it can also be leveraged ...
Unconfirmed reports say the seven-year-old networking site LinkedIn started by ex-Paypal exec Reid Hoffman wants to go public. Bloomberg says the company has hired Morgan Stanley, JPMorgan Chase and Bank of America to run up the prospectus by the end of the quarter. It would be the...
Not only does Cloud Computing represent a growth industry, but also the technology itself can be used to accelerate innovation. It can enhance the national capacity for venture innovation. The Canadian government has issued an open call for input on how their R&D innovation system cou...
Web 2.0? What is Web 2.0 … Oh you mean Social Media! Yes, like a Chameleon, Web 2.0 has changed its color to become Social Media. But, what does this change of terminology imply? Web 2.0 has forked into 2 distinct streams. 1. SOCIAL Media = Leveraging Collective Intelligence: ...
The record of Facebook so far is impressive … in fact it is unprecedented. Facebook with $40 billion valuation & 500 million users – Mark Elliot Zuckerberg, the youngest billionaire & Time “person of the year” … the list goes on. So, where does Facebook go from here? Are we looking at ...
Social media remains the fastest-growing medium of communication, with Facebook and Twitter leading the charge at astonishing rates of growth. At over 500 million/100 million users, respectively, it is no longer plausible for businesses to ignore the influence of these powerful network...
Social media is about people accessing information anywhere and anytime and it's a fast evolving market. Apple have now announced they are jumping on the social media wagon, no surprise when we measure the success it has had for those companies who are utilizing the benefits of a well ...
SugarCRM, a provider of open source customer relationship management (CRM) software, announced unprecedented success of its Open+ Partner Program in the first half of 2010. The company added 50 new partners across the globe during the period, and existing partners have grown their busi...
Laszlo Systems, a provider of Rich Unified Internet Applications for consumers and businesses, on Thursday announced the launch of Laszlo Webtop Cloud, a web-based platform that merges email, voice and messaging with social networking and other applications to deliver an integrated com...
Web 2.0 and Social Networking – what do those two technologies have in common? When looking at them independently, and from a purely technical point of view, you might think they don’t have a lot in common. However, merge the concepts of two of the hottest technical advances to come ar...
Zila Networks, a VC funded mobile application developer, on Tuesday announced the launch of its first mobile application, Friends Around Me, a fully featured, mobile only social network for the iPhone that changes the way people communicate and entire communities interact. Friends Ar...
Most people are familiar with the term “Web 2.0,” which refers to a second generation of web development and design that focuses on fostering social networking via the web. Innovative companies are beginning to embrace Web 2.0 as a way to enhance communication, information sharing, and...
Social networking expert NSDesign has launched a bespoke business social networking platform for the International Business Technology and Innovation Exchange (IBTIX) - www.ibtix.com. The £25,000 contract is one of the largest NSDesign has secured to date and is another significant ad...
In 2009, many CRM projects were deferred or cancelled due to the difficult and uncertain economy, but this trend is being reversed in 2010. While at the same time, the willingness to take on risk is low, there is little room for failure in organizations that are already stressed. Forre...
Microsoft Wednesday tied its Outlook e-mail client to LinkedIn – with Facebook and MySpace to follow – to “bring social networking into the inbox.” It’s supposed to be more private than Google’s disaster with Buzz and connect to existing social networks rather than create new ones. ...
Magic Software Enterprises Inc., a subsidiary of Magic Software Enterprises Ltd., a provider of application platforms and business and process integration solutions, on Tuesday announced that its new iBOLT business integration suite component for Microsoft SharePoint will enable unlimi...
Did you know that PHP runs on Windows?? Run Drupal, WordPress, SugarCRM, or other PHP-based apps on Windows today with the free Microsoft Web Platform Installer. Microsoft WebsiteSpark is a specially designed program for PHP Web developers and designers to help you explore running on W...
Would you board a commercial airline if you knew, 1) the plane was lacking a navigational system, 2) you would be flying to the busiest airport in the world without the aid of an air traffic controller or radar, and 3) the pilots would not have any radio contact to direct their take of...
OWASP AppSec DC 2009 had a compelling session that defined cloud taxonomies and the security implications associated with the cloud computing. Set of virtualized components that can be assembled to build a application. Amazon EC2, Rackspace, Opsource, and GoGrid are examples of IaaS w...
I am at a bit of a disadvantage here because (oh, the horror) I don't have an iPhone and I am not all that conversant in Stratacache's software. But, that stated, I am nonetheless thinking that developing an iPhone app for its ActiVia software is a pretty clever move Yes, if you have ...
“The first thing I want to be clear about is that we don’t view ourselves as a solution for companies to reduce costs,” he told me in a recent interview at CCT’s headquarters in the Clark Special Economic Zone, a couple hours north of Manila in the state of Pampanga. “The most importan...
Michael Donnelly, Group Director Worldwide Interactive Marketing, Coca-Cola and Michael Buck Global Head SMB Online Dell who will be sharing their success in moving into the Digital Space.
In the six months we've been using Ulitzer, the platform has definitely demonstrated its value in the delivery of true publishing synergy with new media. Through it, we have built an effective, responsive and fiscally conservative customer outreach program. Industry thought leadership,...