Discussing the Growing Value of Social CRM

Social CRM

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Latest Blogs from Social CRM
Last week, within Microsoft’s 3-day Executive Briefing on everything Dynamics 365, the Business Edition was teased out. The Business Edition is Microsoft’s first legitimate effort to meet the business solution requirements of the Small to Mid-sized Business (SMB), and they ...
Selecting the best platform and partner for you to work with, is probably the most important determining factor to your success with Business Solutions. It really is the “make or break” ingredient, and selecting the wrong one(s), can lead to disaster. Here is a fictional fi...
There is an interesting battle taking place down in the trenches of SMB. Microsoft and Salesforce.com are peripherally aware of it, because both of these major CRM platforms have expressed some interest in SMB, but the opposition ranks are growing. The Giant Awakes SMB (Small and Midsi...
Tweet Email Me Reading, England, 27th January 2016 – Workbooks.com today announced that its CRM system has been shortlisted as a finalist for CRM Product of the Year 2016 in the Network Computing Awards for the 4th year running...
Gartner describes iPaaS as: “a suite of cloud services enabling development, execution and governance of integration flows connecting any combination of on premises and cloud-based processes, services, applications and data within individual or across multiple organizations.” Their M...
We’ve been talking a lot about ChatOps recently and wanted to take a moment to change the conversation from high-level possibility to real-world opportunity. There are many good things that can come from ChatOps (sharing, speed, learning, brainstorming, fun) but many don’t know where t...
Open source software (OSS) is changing the face of the IT landscape. In fact, IDC analyst Al Hilwa went so far as to state that OSS is poised to “eat the world” in a recent article.  For example, imagine you work in the sales industry. It’s likely that the technology you use at yo...
In business today there is an emphasis on leveraging big data analytics in order to improve customer service. There is much to derive about consumer behavior and market trends that can all be found in the stacks of incoming data received by customer service industries such as contact c...
En ce début 2015, je souhaite aux lecteurs de ce blog, fidèles ou occasionnels, une excellente année informatique marquée par beaucoup de succès, d’innovations et d’industrialisation dans des « Nuages » omniprésents. Exceptionnellement, je vais aujourd’hui parler de mes activités......
Growth has been supported by investment in new sales, marketing and support staffSan Mateo - August 13, 2014 - Searchmetrics, the leading global enterprise search experience optimization platform, today announced that global orders for its software increased by more than 200% Year over...
Atuando parcialmente como um CNO Interino, criamos o serviço de Gestão Digital de Negócios. Ampliaremos a rede de stakeholders através de ação segmentada no LinkedIN. Organizaremos todos os dados de contatos no Social CRM. Desenvolveremos atividades nas redes sociais com o ob...
Our site has been upgraded to generate ‘digital badges‘, a core mechanic that will facilitate our overall strategy of evolving to become a “virtual university” for e-learning the required skills to adopt Cloud computing. Naturally our courses will be built [...]...
We don’t like to admit it but we all have them. You know…that collection of webinars on our hard drive that sit around and do nothing but collect electronic dust. Do not give up on those content assets so quickly. Just because a webinar may be six months old doesn’t m...
Meet the DocuSign Team at BoxWork 2013 to see how apps use DocuSign API for legally binding paperwork and to win some prizes!  We are very excited to be a part of an event where future thinking Cloud and Mobile applications showcase their new features. It’s especially amazing to see h...
By Martin Schneider - CRM Evangelist at SugarCRM Twitter - @mschneider718 While we live in a digital world, the sad truth is that for many organizations, manual processes still permeate their
By Martin Schneider - CRM Evangelist at SugarCRM Twitter - @mschneider718 While we live in a digital world, the sad truth is that for many organizations, manual processes still permeate their
Los Angeles, CA, April 26, 2013 --(PR.com)-- CloudAccess.com, a leader in unified security solutions from the cloud, announced the release of the latest version of CloudIDM/AM which features a unique and seamless integration between enterprise identity management and access control (s...
A popular social media topic that is a great focus area for small businesses and other folks in sales is ‘Social Selling’ – This refers to using social media sites like Linkedin to help with your lead generation prospecting and other sales activities. For example this...
As businesses make more use of social networks, the number of engagement, analysis and monitoring tools has exploded. Enterprises are trying to understand their return on social media investments, to find out if their Twitter and Facebook marketing campaigns are … Continue readin...
For any modern entrepreneur I`d suggest the sweet spot of Cloud applications you should master is the holy trinity of these three killer apps – Linkedin, Salesforce.com and Google+ Apps. In short these cater for the end-to-end requirements of a sales operation, so you can begin s...
3CX zeigt auf der CeBIT nahtlose Smartphone-Integration für sein Windows-basiertes TelefonsystemMünchen, 6 März 2013 - 3CX, internationaler Hersteller des gleichnamigen VoIP-Telefonsystems für Microsoft Windows, stellt auf der diesjährigen CeBIT in Hannover (05...
Sage CRM 7.2 offers small and mid-sized businesses new and improved ways to increase employee productivity and enhance customer relationships through Social and Mobile CRM.London TFM&A, 27th February - Business software and services provider Sage UK has today unveiled a host of new...
Despite the slow descent into irrelevance of SOA and its core standards, several of its ancillary standards remain steadfastly alive and in some cases are growing in relevance. In particular, SAML is gaining steam thanks in large part to the explosive adoption of SaaS. SAML (Security ...
QlikView solution provider signs as Actian reseller to help QlikView customers benefit from QlikView Direct Discovery functionality with Actian VectorwiseLondon, UK, 4th February 2013 - Actian Corp. ("Actian"), a leader in next generation big data management, today announced that Diffe...
Last week a gentleman called asking my advice on mobile CRMs.  We discussed the size of his company and the specifics of his needs, but then he said something that was profound.  He said, "I don't think I need to collect and update a lot of contact information in the CRM thes...
Sometimes, it is those of us in the tech industry who are our own worse examples of actually using the technologies that we have created. Take the example of tools that variously go under the headings of sentiment analysis, social … Continue reading →
Award recognises Artesian's ability to help organisations take advantage of information across social channels to transform the way they engage with prospects and customersArtesian Solutions ("Artesian"), a leading provider of cloud-based Social CRM and brand surveillance software, tod...
In a world where the bad taste from the complications of "Enterprise Class" systems still lingers heavily, DocuSign prides itself on being enterprise strong while being consumer easy.  As a result
In a world where the bad taste from the complications of "Enterprise Class" systems still lingers heavily, DocuSign prides itself on being enterprise strong while being consumer easy.  As a result
Search and social analytics software leader appoints tech industry insider and expert in international business to drive market expansionLondon/Berlin, November 27, 2012 - Tom Schuster, who has held senior positions at technology companies, SugarCRM and Arbor Networks, joins search and...
Albeit a little belatedly, I got wind of a very interesting debate spurred by Alan Lepofsky of Constellation Research, where he compares email to social messaging as a notifications and communication system. We’ve spoken to Alan before, and were privileged to be featured in his ...
Are we too connected to our gadgets? Many journalists and social thinkers seem to think so. Are we all too fixated on emailing, tweeting, just plain staring at our screens to participate in the world around us? The answer may be more complex than that, but you won’t find it in posts li...
Telligent Community 7.0 empowers companies to evolve customer service from a cost center into a revenue driverDALLAS, TX - September 19, 2012 - Telligent, one of the pioneers in social software for the enterprise, today introduced Telligent Community 7.0, its newest version of online c...
Google launched its new “Google Compute Engine” yesterday at I/O. Here’s more info about GCE on the Google Developer’s Blog, and a nice analysis by Ben Kepes on CloudAve. If “imitation is the sincerest form of flattery” then it’s clear the guys at Google hold the Amazon Web Services E...
Albany, NY, June 14, 2012 --(PR.com)-- H-I-P today unveiled for as available for paid sponsorship 3 high-circulation Branded "Interactive Marketing" Newsletters: CFO Best Practices Community (weekly audited circulation: 184,785) Human Capital Management Experts ((weekly aud...
Former Apple CEO John Sculley to deliver opening keynote at Cloud Computing World Forum07/06/2012 - Earls Court, London, will open its doors to the global IT community in just five days' time, when it plays host to one of 2012's most eagerly-awaited enterprise technology events, the 4t...
One of the key headline themes for our upcoming white paper and workshop focused on Ontario’s Drummond Report will be ‘Social CRM for Government’. As the name suggests this describes the combination of traditional CRM (Customer Relationship Management) with the new wo...
Box, an online file sharing provider is expanding into the Enterprise market and has partnered with Intel to bring OTP based strong authentication, single sign-on (SSO), and user provisioning to it’s Enterprise users. Enterprise users get the convenience of not … Continue r...
We’re happy to announce general availability of Intel Expressway Cloud Access 360 (ECA 360) 2.0 release. This new release adds a range of exciting new features designed to simplify and improve our customers ability to manage user’s access to popular … Continue reading...
Rhomobile has always been focused on providing a modern open and standards-based way to mobilize enterprise apps. The first product we offered for that was Rhodes, an open source framework which makes it easy to build native smartphone apps using your web skills. But we also offered Rh...