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Avtex Receives 2015 CUSTOMER Magazine Product of the Year Award

Avtex announced today that TMC, a global, integrated media company, has named InteractionSync as a 2015 CUSTOMER Product of the Year Award winner.

Avtex’s InteractionSync is a unified agent desktop that provides call center agents with embedded call controls such as call pickup, disconnect, hold, transfer, conference, status management, and click-to-dial — all integrated directly with the Microsoft Dynamics CRM application. Says Colleen Reynolds, VP of Strategic Partnerships and Products at Avtex, “Improving the quality of each customer’s experience with your contact center agent is an important part of customer retention. InteractionSync provides the proper contextual information to contact center agents to ensure that customer questions can be handled as efficiently as possible providing faster resolution.”

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Avtex with a 2015 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its InteractionSync solution has proven deserving of this elite status and I look forward to continued innovation from Avtex in 2015 and beyond.”

The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine.

About Avtex
Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. Driven by technology know-how and passionate about customer experience, Avtex is uniquely qualified to help clients deliver exceptional experiences to their customers using technology. Backed by strategic partnerships with Microsoft, Sitecore and Interactive Intelligence, Avtex is truly a breadth and depth provider of customer experience technology solutions. Find out more about Avtex online at www.avtex.com or follow Avtex on Twitter at @avtex.

TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.

For more information about TMC, visit www.tmcnet.com.

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